Troubleshooting Spotify Connections
Do not ask for human assistance in chat before trying these steps or THIS STEP! We are going to make sure you did both beforehand, issues with Spotify are always rooted in a communication error from YOUR device to Spotify either due to poor signal or an error when connecting to the server, or Spotify's Server being down which we cannot control. RocksPopularTroubleshooting Player Devices
This article seeks to provide suggestions for troubleshooting player device (typically phones and tablets) at Rockstar Bingo events. In the unlikely even that Rockstar Bingo itself is down, you can check our systems status here: Rockstar Bingo - Systems Health Page Possible Problem areas Poor Internet or Wireless (Wi-Fi) - A lot of established venues (bars, pubs, restaurants) may have existing (legacy/older) wireless and Internet in place that previFew readersWhat elements and services make up a Rockstar Bingo game?
Rockstar Bingo is a platform for enabling hosts to deliver music bingo games just about anywhere. There are services and things that we can control here at Rockstar Bingo and then there are things that the hosts or other services can control. This article aims to clarify the things a host may need to think about for delivering a successful music bingo game at a venue. Rockstar Bingo - Rockstar Bingo, the platform itself is something that we build, test and distribute directly here at RockFew readersWireless and Internet Best Practices
Rockstar Bingo is the leading paperless Music Bingo platform used by hosts all over to deliver amazing entertainment experiences in bars, pubs, schools, conferences, etc. Rockstar Bingo can help your venue get bums in seats and keep them there. Being paperless, Rockstar Bingo does require some care put towards ensuring the venue in which the game is hosted has reliable Internet (typically Wireless) for both the players and the host. This video is broken into a few parts: A brief introductioFew readersI am having issues with Spotify Playback?
If someone is having issues with music playback via Spotify there are a few questions to ask. Are you using a Spotify Premium account? - If not, then it will not work, Rockstar Bingo requires a Spotify Premium account that is not being shared while in use to allow music playback. Did you connect to your Spotify account? - If not you can do that on the main screen or when creating a game. Is anyone else using your Spotify account? - If you've shared your account or loFew readersSpotify Is Not Loading/The Loading Wheel Keeps Turning and Cannot Start Game
If Spotify is stuck on loading and will not even move on into the game, you can click the disconnect from Spotify link that should be on screen, continue in the game not connected to Spotify, then connect via Playback Settings in your Game Settings Menu (the wheel at the top right). That tends to wake Spotify up and clear whatever is hanging on their server. At worst you may have to end the game, try the same steps again. We know this last tip feels less scientific and more like "blowinFew readersMy Apple Device (Ipad or Iphone) is not working
What if you are using an iPad or iPhone and you have issues accessing a game? Make sure your device is up to date If you're encountering difficulties accessing Rockstar Bingo on your Apple device, such as an iPad or iPhone, the solution might be simpler than you think. As a web-based application, Rockstar Bingo requires an up-to-date browser and operating system for optimal functionality. This helpdesk article guides you through the steps to ensure your device is current and compatiblFew readersCan the sound be faded in an out?
Can the sound be faded in and out? When using the Rockstar Player you can fade the sound (kinda). We cannot program in a standard fade option that would automatically happen, it is now easier to fade when hosting with the Rockstar Bingo Player. You can manually fade via the sound toggle on whatever device you are hosting, getting you closer to having control as if you were using a soundboard. Regrettably, our integration with Spotify has certain limitations. While we can direct the Spotify pFew readers