Articles on: Troubleshooting

My Apple Device (Ipad or Iphone) is not working

**What if you are using an iPad or iPhone and you have issues accessing a game?**

Make sure your device is up to date

If you're encountering difficulties accessing Rockstar Bingo on your Apple device, such as an iPad or iPhone, the solution might be simpler than you think. As a web-based application, Rockstar Bingo requires an up-to-date browser and operating system for optimal functionality. This helpdesk article guides you through the steps to ensure your device is current and compatible with Rockstar Bingo.

Step-by-Step Guide:

Check Your Current iOS Version:

Open 'Settings' on your device.
Tap on 'General', then select 'About'.
Note the current iOS version listed here.

Verify the Required iOS Version:

Rockstar Bingo functions best with the latest iOS version. To check the latest available version for your device, visit Apple's official iOS Update page.

Update Your Device (if needed):

If your iOS version is not up-to-date:
Go back to 'Settings' > 'General'.
Tap on 'Software Update'.
If an update is available, select 'Download and Install'.
Follow the on-screen instructions to complete the update.

Update Your Browser:

Ensure the web browser you use to access Rockstar Bingo is also updated to the latest version. This can typically be done within the browser's settings or app store.

Restart and Access Rockstar Bingo:

After updating, restart your device.
Open your updated browser and navigate to the Rockstar Bingo webapp.
Check if the access issue has been resolved.

Additional Tips:

Clear Browser Cache: Clearing your browser's cache can often resolve loading issues.
Try a Different Browser: If issues persist, try accessing Rockstar Bingo using a different web browser.
Check Internet Connection: Ensure you have a stable internet connection.

Seeking Further Assistance:
Should these steps not resolve your access issues, please reach out to our support chat with details of your problem, device model, and iOS version.

Updated on: 15/01/2024

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