> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.rockstar.bingo/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I am having issues with Spotify Playback?

# If someone is having issues with music playback via Spotify there are a few questions to ask. 



* **Are you using a Spotify Premium account?** - If not, then it will not work, Rockstar Bingo requires a Spotify Premium account that is not being shared while in use to allow music playback. 
 
* **Did you connect to your Spotify account?** - If not you can do that on the main screen or when creating a game. 

* **Is anyone else using your Spotify account?** - If you've shared your account or login, or someone is using your music through a skill at your smarthome, that will interfere with playback. Make sure in Spotify that your device for playback is the only one connected with it during the game. 
 
* **Do you have premium, and you are the only one using the account and are still getting the same message?** - If yes, then log out of Rockstar Bingo, clear the cache on your browser, then login again and reconnect Spotify. This has solved any remaining issues. 
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For help with clearing cache you can go to: https://its.uiowa.edu/support/article/719